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Shipment
Return and Exchange Policy
All returns or exchanges require a return merchandise authorization from RotorLogic. Returns without authorization may not be accepted or proceed. An authorization must be requested within 14 days of delivery. A copy of authorization email must be attached within return package.
To be eligible for a return and refund, merchandise must be returned in new condition; merchandise must be in the original packaging with all accessories included (chargers, cables, manual, warranty cards, etc.) All authorized returns must be shipped back within 2 weeks on the authorization date. Thereafter, all sales are final. No returns or exchanges will be accepted.RotorLogic reserves the right to inspect or test return merchandises. Returns will not be accepted if found to be misrepresented, missing parts, or damaged through customer mishandle in unsalable conditions. We are not responsible for personal information or items left in return merchandise.
All return merchandise is subject to a minimum 15% restocking fee and up to 50% of the product sale price.
All refunds will be processed within 3 to 5 days from the date return received. Refunds will only be issued to the account appeared on the original invoice.
For exchange products, a new tracking number and replacement will be sent after we receive and approve the return merchandise.
Exchange can be requested under one of the following conditions:
- Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
- Misrepresentation of the product purchased based on original description of the product.
- Manufacturing defect(s).
Refund can be requested under one of the following conditions:
- When not being used, manufacturing defect of the product was found within 7 days of delivery.
- Product has been exchanged once but still has manufacturing defect.
- Product was received 5 working days passed the guaranteed delivery date due to external factors.
Refund and/or Exchange can not be requested under one of the following conditions:
- Customer did not immediately report damage sustained in transit of the product.
- Refund or exchange is requested after 7 working days of delivery.
- Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
- Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
- Product held no manufacturing defects after testing made by RotorLogic Technical Support.
- Crash damage, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
- Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
- Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.
- Refund Time Frame - For payment by credit cards, Visa or MasterCard, the refund can take up to 7 to 14 business days.
- For exchanges, only the defective parts will be replaced.
Service and repair parts must be returned in unused condition. Customer is responsible for verifying that the part is compatible with their drone and that the repair is within their capabilities. Merchandise returned in used or damaged condition due to misuse will not be accepted.
All merchandises are sold with their respective manufacturer’s warranties.
Please note: Warranty periods and services vary by manufacturer and product.
For DJI warranty service, please contact (818)235-0789 or at DJI.com/support.
For Fat Shark warranty service, please contact at https://www.fatshark.com/contact-us/
For Frsky Warranty Service, please contact Phone (714)987-3100 or Email: naservice@frsky-rc.com